Privacy Policy
Last updated: July 2026
Andorra Outdoor, part of Canigou Outdoor ("we", "us"), operates this website and provides guided canyoning, via ferrata and mountain bike guiding activities in Andorra. This policy explains what personal data we collect, why, and how we handle it.
1. Who we are
Andorra Outdoor / Canigou Outdoor
Email: info@canigououtdoor.com
Phone / WhatsApp: +31 6 30 16 41 35
[Insert registered company name, address and registration number]
2. What we collect
- Contact details you give us when booking or messaging us (name, email, phone number)
- Group details needed for your safety and so we can prepare the right equipment: ages, height, weight, fitness/experience level, and any allergies or medical conditions relevant to the activity
- Messages you send us via WhatsApp, email, or our booking partners
- Basic website usage data, only if you accept cookies (see our Cookie Policy)
- Photos or video taken during your activity, where applicable (see section 6)
3. Why we collect it
- To plan, prepare and safely guide your canyoning, via ferrata or mountain biking activity
- To communicate with you about your booking
- To meet our legal and insurance obligations
- To improve this website, only with your consent (analytics)
4. Special category data (health information)
Details like allergies or medical conditions count as "special category data" under data protection law. We only ask for this where relevant to your safety on the activity, we use it solely for that purpose, and we do not share it beyond what your guide needs to run a safe trip. By providing this information you consent to us processing it for this purpose.
5. Who we share data with
- GuideScheduler, our online booking platform, for canyoning and via ferrata bookings
- GetYourGuide, if you book through their platform, their own privacy policy also applies
- WhatsApp / Meta, if you contact us via WhatsApp, subject to WhatsApp's own privacy policy and international data transfer rules
- Google Analytics, only if you accept cookies
6. Photos and video
We may take photos or video during activities for our own marketing (website, social media). If you'd prefer not to be included, just let your guide know before the activity starts.
7. How long we keep data
We keep booking and group information for as long as needed to deliver the activity and to meet legal or accounting obligations, and delete it afterwards unless you've asked us to stay in touch.
8. Your rights
Depending on where you live, you may have the right to access, correct, or delete your data, or to withdraw consent at any time. Contact us at info@canigououtdoor.com to exercise these rights.
9. Contact
Questions about this policy: info@canigououtdoor.com